7+ days in advance: full refund
2+ days in advance: 50% refund
Less than 2 days in advance: no refund
NOTE: For payments using Venmo or Paypal, the transaction fee will not be refunded.
Once the studio booking form has been submitted, and after the specified date and time is confirmed available and all other booking details are made clear, a studio quote will be sent to the provided email address. Once accepted, a studio quote counts as a formal booking subject to the fees specified above.
Requested time slots will not be guaranteed until payment is made in full unless specific arrangements have been made prior to the inception of the project. Recorded media will not be delivered until payment is made in full.
For live concert bookings, the additional charge includes one hour of additional time prior to booking start, as well as setting out the chairs for an audience.
We accept cash, check, wire transfer, or other electronic means detailed below:
Zelle ........ firstname.lastname@example.org
Paypal .... paypal.me/klavierhaus
Venmo ... @klavierhaus
Checks .. payable to “Klavierhaus”, send to: P.O. Box 2241, New York, NY 10101
Wire ........ please inquire
A scheduled event will be created and link sent to you once payment is received. If you wish to use a different channel or platform, you must specify this during the booking process; otherwise the above default will be used. Additional materials, such as a program indicating intermission or graphics to be displayed, must be provided at least 2 days in advance.
By default, livestreams are broadcast continuously from start to finish on the Klavierhaus YouTube channel and then deleted. Livestreams are always recorded for archival purposes, a copy of which will be provided upon request.